How do I place an order?
You can place an order online 24 hours a day, 7 days a week, 365 days a year.
Can I use my discount code on all your items?
Unfortunately not, some of our items are under strict pricing schemes and do not allow for discounts. Our sale items are heavily reduced and therefor also unable to have a further discount applied. However, there are plenty of lovely items that our discount codes do work on.
Do you deliver anywhere in the UK?
We deliver to Mainland UK with DPD, Parcelforce and our own Garland Street Interiors delivery service. We can deliver offshore UK but we would ask you contact us first to obtain an additional shipping cost as our 'Free Delivery Over £200' only applies to Mainland UK.
Do you ship internationally?
Yes we do. We ship orders throughout Europe. International shipping prices can be obtained by contacting us prior to making your order.
What is your delivery lead time?
We aim to deliver all items within 7-21 working days from the date of your order. If your order is delayed for any reason, we will contact you via email within 24 hours of you placing your order. Please note all Richmond items can take upto 5 weeks.
The product I received is not 100% the same as the picture on your website, why is that?
Many of our products are hand-made or hand-finished. This is how they are intended and the variable finish is what helps to sell the product and set it apart from the mass-produced items
Hand-blown glass will have bubbles and / or slight colour variations. Hand-made ceramics will vary slightly in shape and / or size. Hand-applied ceramic glazes, especially the clever reactive glazes that we often use to create special effects will have firing marks or glaze bubbles of glaze runs.
These items are not in any way faulty, it is how they are intended to be. We feel we must point this out to you because we do want all our customers to get complete satisfaction from our ranges
What is your returns policy?
Products must be returned to us within 14 days of receipt, undamaged and in their original packaging.
For more information, please visit our returns page.
How do I return an item?
To return an item please email firstname.lastname@example.org with your order number and a member of the team will assist you.
What happens if I receive a faulty or damaged item?
Please ensure that you check all items on receipt, and report a faulty or damaged item as soon as possible within our return times.
In the unlikely event that your item has arrived damaged or faulty, please email email@example.com with your order number and attach photographic evidence. We will then arrange a replacement to be sent to you and collect the damaged item.
Can I track my order?
Once your order has been dispatched you will receive an email notification with tracking details and a date for delivery. On the day of delivery you will receive a timed slot which you can track online.
If we you have a question that has not been answered with the above, then please do not hesitate to contact us via email - firstname.lastname@example.org and a member of our team will be more than happy to help you